PhushEX Delivery - Terms and Conditions
1. Introduction
Welcome to PhushEX Delivery. By using our services, you agree to the following Terms and Conditions. These terms govern your use of our on-demand delivery services, accessible through our mobile app and website.
2. Service Overview
PhushEX Delivery provides a platform for requesting deliveries of various items within the country. We strive to deliver your items swiftly and securely, optimizing the logistics process for both personal and business needs.
3. User Responsibilities
- Account Registration: To use our services, you must create an account on our mobile app or website. You are responsible for maintaining the confidentiality of your account information and ensuring its accuracy.
- Compliance: You agree to comply with all applicable laws and regulations when using our services. You must not request deliveries of items that are illegal, hazardous, or restricted by law.
- Item Preparation: You are responsible for ensuring that the items you send are properly packaged and labeled for delivery. PhushEX Delivery is not liable for damages arising from improper packaging.
4. Prohibited Items
PhushEX Delivery does not transport the following items:
- Hazardous materials
- Perishable goods without proper packaging
- Illegal substances
- Items that require special handling not offered by PhushEX Delivery
5. Delivery Process
- Requesting a Delivery: Delivery requests can be made via our mobile app or website. You must provide accurate pickup and delivery addresses, as well as any special instructions.
- Delivery Times: PhushEX Delivery aims to complete deliveries in a timely manner. However, delivery times may vary due to unforeseen circumstances such as traffic, weather, or other factors beyond our control.
- Failed Deliveries: If a delivery cannot be completed due to incorrect information provided by the user, or if the recipient is unavailable, PhushEX reserves the right to charge additional fees for re-delivery or return of the items.
6. Fees and Payments
- Service Fees: PhushEX Delivery charges a fee for each delivery request. The fee will be calculated based on the distance, size, and weight of the item(s).
- Payment Methods: Payments can be made through the PhushEX mobile app or website using approved payment methods. All fees must be paid in full before delivery is initiated.
7. Liability
- Limited Liability: PhushEX Delivery is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the value of the delivery fee paid.
- Lost or Damaged Items: In the event of loss or damage to items during delivery, PhushEX Delivery’s liability is limited to a refund of the delivery fee or the declared value of the item, whichever is lower.
8. Cancellation and Refunds
- Cancellation: Users may cancel a delivery request before the item has been picked up. Cancellation fees may apply.
- Refunds: Refunds for cancelled or unsuccessful deliveries will be processed at the discretion of PhushEX Delivery, in accordance with our refund policy.
9. Modifications to Terms
PhushEX Delivery reserves the right to modify these Terms and Conditions at any time. Users will be notified of significant changes, and continued use of the service after such changes constitutes acceptance of the new terms.
10. Governing Law
These Terms and Conditions are governed by the laws of the country in which PhushEX Delivery operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the local courts.
11. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact PhushEX Delivery at [ +27 87 2650 177].
By using PhushEX Delivery, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.