PhushEX Delivery - Privacy Policy

Effective Date: 10 August 2024

1. Introduction
PhushEX Delivery ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our on-demand delivery services through our mobile app and website.

2. Information We Collect
We collect the following types of information to provide and improve our services:

- Personal Information: When you create an account or request a delivery, we may collect personal information such as your name, email address, phone number, and delivery address.
- Payment Information: We collect payment details, including credit card information, to process transactions for our services. Payment information is securely handled by our third-party payment processors and is not stored by PhushEX Delivery.
- Delivery Details: We collect information related to the items you wish to deliver, including the type, size, weight, and special instructions, as well as the pickup and delivery addresses.
- Usage Information: We collect data about how you interact with our mobile app and website, including IP addresses, browser types, operating systems, and usage patterns.
- Location Information: With your permission, we may collect location data from your mobile device to enhance our delivery services.

3. How We Use Your Information
We use the information we collect to:

- Provide and Improve Services: Process your delivery requests, manage your account, and improve our services.
- Communication: Contact you with updates, notifications, and support related to your deliveries.
- Payment Processing: Process payments and provide transaction-related communications.
- Personalization: Tailor our services to better suit your needs, preferences, and geographic location.
- Security: Monitor and enhance the security of our mobile app, website, and services.
- Compliance: Comply with legal obligations and enforce our Terms and Conditions.

4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:

- Service Providers: Third-party service providers who perform functions on our behalf, such as payment processing, customer support, and data analysis. These providers are bound by confidentiality agreements and are only allowed to use your information to provide services to PhushEX Delivery.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
- Legal Compliance: We may disclose your information if required by law, or if we believe that such action is necessary to comply with legal processes, protect our rights, or ensure the safety of our users and the public.

5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Despite these efforts, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Your Choices
- Account Information: You can update or delete your account information by accessing your account settings in our mobile app or website. Please note that we may retain certain information as required by law or for legitimate business purposes.
- Location Information: You can control the collection of location data through your mobile device settings.
- Communication Preferences: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us directly. However, you may still receive non-promotional messages related to your account or deliveries.

7. Children's Privacy
PhushEX Delivery is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

8. International Data Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you reside. By using our services, you consent to the transfer of your information to countries with different data protection laws.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting the new policy on our mobile app and website and updating the effective date. Your continued use of our services after the changes take effect constitutes your acceptance of the revised policy.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at  +27 87 2650 177.

By using PhushEX Delivery, you acknowledge that you have read, understood, and agreed to this Privacy Policy.